Refund Policy

We have a 30-day return policy, which means you have 30 days from your order's delivery date to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@pocketspeechusa.com

If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@pocketspeechusa.com

Damages and issues

Please inspect your order upon reception and contact us immediately within 7 days of delivery if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

Please reach out to us at support@pocketspeechusa.com to initiate an exchange for your order. Kindly note that an exchange fee of will apply.

Undelivered packages

If your tracking information indicates that your package has been delivered, but you have not received it, please be aware that our policy does not permit refunds in such instances. We recommend reaching out directly to the courier to inquire about the package's delivery status.

Wrong address

Please note that we are not responsible for orders shipped to incorrect addresses provided by customers. If an incorrect address results in the unsuccessful delivery and return of your package, you will be subject to a restocking fee of USD $10.00. 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pocketspeechusa.com